1. Introduction
These Payment Terms govern the payment processing for Zolar (the "Platform"), operated by EasyCity Systems Ltd. ("we", "us", or "our"). These terms explain how payments are processed, the payment methods available, and your rights and obligations regarding payments.
By making a payment through the Platform, you agree to these Payment Terms and our Terms of Service.
Payment Security
We use industry-standard payment processors and security measures to protect your payment information. All payments are processed through secure, PCI-compliant payment gateways.
2. Payment Methods
2.1 Accepted Payment Methods
We accept the following payment methods:
- Credit and Debit Cards: Visa, Mastercard, American Express, Discover
- Bank Transfers: Direct bank transfers and wire transfers
- Mobile Money: Where available (e.g., specific regional mobile money services)
- Digital Wallets: Where supported (e.g., PayPal, Apple Pay, Google Pay)
- Platform Credits: Store credit or promotional credits
2.2 Payment Method Availability
Payment method availability may vary based on:
- Your geographic location
- The type of transaction (Platform fees vs. marketplace purchases)
- The payment processor's capabilities
- Regulatory requirements in your jurisdiction
2.3 Payment Method Changes
We may add or remove payment methods at any time without notice. We are not responsible if a specific payment method is unavailable.
3. Payment Processing
3.1 Payment Authorization
When you make a payment:
- You authorize us to charge your selected payment method
- You represent that you are authorized to use the payment method
- You confirm that the payment information is accurate
- You agree to pay all applicable fees and taxes
3.2 Payment Timing
Payments are processed as follows:
- Platform Fees: Charged at time of subscription or purchase
- Marketplace Purchases: Charged at time of order confirmation
- Recurring Fees: Charged automatically on billing cycle date
- Service Fees: Charged at time of service completion
3.3 Payment Confirmation
You will receive payment confirmation via:
- Email confirmation with transaction details
- Receipt or invoice in your account dashboard
- Platform notification (if enabled)
4. Pricing and Fees
4.1 Platform Fees
Platform fees may include:
- Subscription Fees: Monthly or annual subscription charges
- Transaction Fees: Fees for marketplace transactions
- Premium Feature Fees: Fees for premium features or add-ons
- Service Fees: Fees for professional services
4.2 Marketplace Pricing
Marketplace equipment pricing is set by dealers and includes:
- Product price as set by dealer
- Applicable taxes
- Shipping costs (if applicable)
- Transaction fees (if applicable)
4.3 Taxes
You are responsible for:
- All applicable taxes based on your location
- VAT, GST, or sales tax as required by law
- Any import duties or customs fees (for international purchases)
Tax amounts are calculated based on applicable tax laws and may vary by jurisdiction.
5. Payment Security
5.1 PCI Compliance
We maintain PCI DSS compliance by:
- Using PCI-compliant payment processors
- Not storing full credit card numbers
- Using tokenization for payment information
- Regular security audits and assessments
5.2 Data Protection
We protect your payment information by:
- Encrypting payment data in transit and at rest
- Using secure payment gateways
- Limiting access to payment information
- Following industry best practices for data security
5.3 Fraud Prevention
We employ fraud prevention measures including:
- Address verification
- CVV verification
- Transaction monitoring
- Risk assessment tools
6. Recurring Payments
6.1 Subscription Billing
For subscription services:
- Payments are charged automatically on billing cycle date
- You will be notified before each charge
- You may cancel subscriptions at any time
- Cancellation takes effect at end of current billing period
6.2 Payment Failures
If a recurring payment fails:
- We will attempt to retry the payment
- You will be notified of the failure
- Service may be suspended if payment is not received
- You may update payment information to resolve the issue
6.3 Payment Updates
You may update payment information by:
- Accessing your account settings
- Adding a new payment method
- Removing outdated payment methods
- Setting a default payment method
7. Refunds and Credits
7.1 Refund Processing
Refunds are processed according to our Refund Policy. Refunds are typically:
- Issued to the original payment method
- Processed within 5-10 business days of approval
- Subject to payment processor processing times
- May be issued as store credit in some cases
7.2 Platform Credits
Platform credits may be issued for:
- Promotional campaigns
- Refunds requested as store credit
- Customer service gestures
- Account credits
7.3 Credit Expiration
Platform credits may:
- Have expiration dates
- Be subject to use restrictions
- Not be transferable between accounts
- Not be redeemable for cash
8. Payment Disputes
8.1 Billing Errors
If you believe there is a billing error:
- Contact us immediately at billing@easycitysystems.com.ng
- Provide your account information and transaction details
- Describe the nature of the error
- We will investigate and respond within 10 business days
8.2 Chargebacks
If you initiate a chargeback with your payment provider:
- We will investigate the chargeback
- We will provide evidence to support our position
- If the chargeback is found to be invalid, we may re-charge the amount
- Excessive chargebacks may result in account suspension
8.3 Dispute Resolution
We encourage you to contact us before initiating a chargeback. We will work with you to resolve billing disputes directly.
9. Payment Processor Terms
9.1 Third-Party Processors
Payments are processed through third-party payment processors. Your use of these processors is subject to their terms and conditions, which may include:
- Stripe terms of service
- PayPal user agreement
- Other payment processor terms
9.2 Processor Liability
We are not liable for:
- Payment processor errors or failures
- Payment processor service interruptions
- Payment processor security breaches
- Payment processor policy changes
10. Currency and Exchange Rates
10.1 Supported Currencies
The Platform may support multiple currencies. Supported currencies include:
- Nigerian Naira (NGN)
- US Dollar (USD)
- Euro (EUR)
- British Pound (GBP)
- South African Rand (ZAR)
- Kenyan Shilling (KES)
- Ghanaian Cedi (GHS)
10.2 Currency Selection
Currency selection is based on:
- Your geographic location
- Payment method capabilities
- Dealer preferences (for marketplace purchases)
10.3 Exchange Rates
For currency conversions:
- Exchange rates are determined by payment processors
- Exchange rates may include conversion fees
- Final amount may vary based on exchange rate at time of transaction
11. Payment Records
11.1 Transaction History
Your account includes:
- Complete transaction history
- Payment receipts and invoices
- Subscription billing history
- Refund and credit history
11.2 Record Retention
We retain payment records for:
- At least 7 years as required by law
- Longer periods for audit and compliance purposes
- Security and fraud prevention purposes
11.3 Access to Records
You can access your payment records by:
- Logging into your account
- Navigating to billing or payment history
- Downloading receipts and invoices
12. Late Payments and Non-Payment
12.1 Late Payment Fees
Late payments may result in:
- Late payment fees (where permitted by law)
- Service suspension or termination
- Account restrictions
- Collections activity
12.2 Service Suspension
For non-payment of subscription fees:
- Service may be suspended after payment is past due
- You will be notified before suspension
- Service can be restored upon payment
- Data may be retained for a limited period
12.3 Collections
For delinquent accounts:
- We may use third-party collection agencies
- You may be responsible for collection costs
- Non-payment may affect your credit score
- We may pursue legal remedies
13. Updates to These Terms
13.1 Right to Modify
We reserve the right to modify these Payment Terms at any time. Changes will be effective immediately upon posting to the Platform.
13.2 Notification
We will notify you of material changes by:
- Updating the "Effective Date"
- Posting a notice on the Platform
- Emailing you if you have an account
13.3 Continued Use
Your continued use of the Platform after changes to these Payment Terms constitutes acceptance of the updated terms.
14. Contact Information
14.1 Payment Inquiries
For payment-related inquiries, contact us at:
- Email: billing@easycitysystems.com.ng
- Phone: [To be provided]
- Address: EasyCity Systems Ltd., [Full Address to be provided]
15. Related Policies
These Payment Terms should be read together with our:
16. Acknowledgment
By making a payment through Zolar, you acknowledge that you have read, understood, and agreed to these Payment Terms. You acknowledge that payments are processed through third-party payment processors and that you are responsible for all charges made to your payment method.
These Payment Terms may be updated from time to time, and your continued use of the Platform constitutes acceptance of any changes.